At Hallmark Store, we understand that the joy of giving is made complete when your carefully chosen gifts arrive promptly and in perfect condition. Our delivery services are designed to bring our exquisite products—from personalized ornaments and heartfelt cards to baby essentials and decorative accessories—safely to your doorstep, no matter where you are in the world.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping: For a flat fee of $12.95, we ship via trusted carriers like DHL or FedEx. This option ensures your order is delivered within 10-15 business days after processing.
- Free Shipping: For orders over $50, we provide complimentary shipping via EMS. Delivery typically takes 15-25 business days after processing.
Order Processing & Delivery Timeline
Once you place an order, our team dedicates 1-2 business days to carefully prepare your items—whether it’s a personalized ornament, a delicate centerpiece, or a set of custom stationery. After processing, shipping times vary based on your chosen method and destination. Please note that we ship globally but exclude some remote areas and parts of Asia due to logistical constraints.
Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs procedures or seasonal delays. We recommend ordering early for special occasions like holidays or birthdays.
Tracking Your Order
To keep you informed, we provide tracking details via email once your order ships. This allows you to follow your package’s journey from our store in Columbus to your home.
Returns & Exchanges
If you’re not fully satisfied with your purchase, we accept returns within 15 days of delivery. Please contact our customer service team at [email protected] to initiate the process. Note that personalized items, such as photo ornaments or custom stationery, are exempt from returns unless damaged or defective.
Our Commitment to You
Just as every Hallmark Store product is crafted with care and meaning, we handle your deliveries with the same dedication. Our goal is to ensure your gifts arrive as beautifully as they were selected, helping you celebrate life’s precious moments without worry.
Thank you for trusting Hallmark Store. We’re honored to be part of your celebrations and look forward to serving you with warmth and reliability.