FAQ

What kinds of products does Hallmark Store offer?

We specialize in thoughtful, meaningful gifts for life’s special moments. Our curated collection includes personalized ornaments, heartfelt greeting cards (including Boxed Cards and Designed Stationery), baby essentials and clothing, classic stuffed animals, decorative accessories for the home, arts & crafts supplies, calendars, candles, and a wide selection of books, including address books and cookbooks. Each item is chosen with care to help you express your love and celebrate every occasion.

Do you offer personalized or custom items?

Yes! We are proud to offer a beautiful selection of personalized items, such as custom photo ornaments and designed stationery. These unique gifts are crafted with extra attention to detail to make your celebration even more special. Please note that due to their custom nature, these items are exempt from returns unless they arrive damaged or defective.

Where does Hallmark Store ship to?

We are delighted to ship our products worldwide! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia. If you have a question about a specific delivery location, please email us at [email protected].

What shipping options are available?

We offer two convenient shipping methods to ensure your gifts arrive safely:
– Standard Shipping ($12.95 flat fee): Your order is shipped via trusted carriers like DHL or FedEx and will typically arrive within 10-15 business days after processing.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS. Delivery typically takes 15-25 business days after processing.
Please note that order processing takes 1-2 business days as we carefully prepare your items for their journey.

How can I track my order?

Once your order has been processed and shipped, we will send you a confirmation email containing your tracking details. This will allow you to follow your package’s journey from our store in Columbus, Ohio, right to your doorstep.

My delivery is taking longer than estimated. What should I do?

While we provide estimated delivery windows, sometimes factors beyond our control—such as customs procedures or seasonal carrier delays—can affect timing. We always recommend ordering early for holidays and birthdays. If you are concerned about your order’s status, please use the tracking information provided. If that doesn’t resolve your concern, contact us, and we’ll be happy to look into it for you.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and JCB, for your convenience. We also accept payments through PayPal.

What is your return policy?

We want you to be completely happy with your purchase. We accept returns for most items within 15 days of delivery. To initiate a return or exchange, please contact our customer service team at [email protected]. Please note that personalized items (e.g., photo ornaments, custom stationery) are final sale and cannot be returned unless they are damaged or defective upon arrival.

What if my item arrives damaged or defective?

We take great care in packaging your gifts, but we understand that accidents can happen. If your item arrives damaged or is defective, please contact us immediately at [email protected] with your order number and photos of the issue. We will work swiftly to resolve the problem for you, even for personalized items.

How can I get in touch with customer service?

Our dedicated customer service team is here to help! The best way to reach us is via email at [email protected]. We strive to respond to all inquiries promptly. You can also write to us at our store address:
Hallmark Store
3317 Hart Country Lane
Columbus, US 31901