Privacy Policy

Last Updated: October 26, 2023

At Hallmark Store, located at ornaments-shop.com, we believe that the relationships you cherish are precious and deserve to be protected with the same care and attention that we put into our products. Your trust is the foundation of our service, and we are deeply committed to safeguarding your personal information with the utmost respect and security.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

To provide you with a seamless and heartfelt gifting experience, we collect information that helps us serve you better:

• Personal Information You Provide: This includes your name, shipping address, email address, and phone number when you create an account or place an order. It also includes payment information, such as credit card details or PayPal account information, which is processed directly by our secure payment partners and not stored on our servers.
• Order Information: Details about the products you purchase, such as personalized ornaments, baby clothes, or designed stationery.
• Automatically Collected Information: When you visit our site, we automatically receive your computer’s internet protocol (IP) address, browser type, and pages you view. This helps us understand how you interact with our site and improve your shopping experience.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize content. For more details, please see the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use your information with the same care we put into selecting our gifts—to create a joyful and secure experience for you:

• To process your orders and deliver your heartfelt gifts worldwide (excluding Asia and certain remote areas).
• To communicate with you about your order, account, or our products, and to provide customer support.
• To improve our website, product offerings, and marketing based on your preferences and interactions.
• To prevent fraud and enhance the security of our website and services.
• To comply with legal obligations and enforce our policies.

3. Sharing and Disclosure of Information

Your privacy is cherished, and we do not sell your personal information. We only share your data in the following limited circumstances:

• Service Providers: We work with trusted third parties (such as payment processors like PayPal, shipping carriers, and IT service providers) to help us operate our business. These partners are bound by strict confidentiality agreements and are only permitted to use your information to provide services to us.
• Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights or the safety of others.
• Business Transfers: In the event that Hallmark Store is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you and ensure the same level of privacy protection.

4. Data Storage and Security

We store your personal information on secure servers and take reasonable measures to protect it from unauthorized access, alteration, or destruction. All transactions are processed through a secure, encrypted gateway, and we do not store your credit card details. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your data is stored in the United States, but as we serve customers globally, it may be processed in other countries by our service providers, always in compliance with applicable data protection laws.

5. Your Rights

You have the right to access, correct, or delete your personal information held by us. You can also object to or restrict certain processing activities. To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

You may also opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

6. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience. These help us remember your preferences, analyze how our site is used, and deliver personalized content. You can control cookies through your browser settings, but please note that disabling cookies may limit your ability to use some features of our site.

We may also use third-party services, such as Google Analytics, to help us understand how our customers use the site. These services may collect information about your online activities over time and across different websites.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. Our friendly customer service team is here to help.

Thank you for trusting Hallmark Store with your celebrations. We are honored to be a part of your life’s most precious moments.

Warmly,
The Hallmark Store Team